The service operator
Cendale Documents Clearing Services FZCO operates Oqood.ae. Contact the team using the contact page for questions about your information.
What the enquiry form does
The form uses the details you enter to prepare a WhatsApp enquiry. It does not submit a request or upload a document to this website. When you choose to open WhatsApp, the prepared message is passed to that service for you to review and send.
Your prepared text is held temporarily in this browser session so you can review it. Where temporary browser storage is used to carry it between pages, that copy is removed when the review page opens. It is not saved to a website account.
Documents selected in the form
A selected file is checked locally for its type and size. Its contents are not uploaded by the form. If the team asks for a relevant document, you must share it separately through the agreed communication route. Only provide material you are entitled to share.
Information sent to the team
When you contact Cendale, your message and the information you choose to share are used to understand and respond to your request. If you instruct additional work, the engagement should explain the information needed and how the work will be handled.
Relevant information may need to be provided to parties involved in the service you request, or disclosed where legally required. Do not include unnecessary identity, banking or third-party information in an initial enquiry.
Cookies and external services
This enquiry journey does not set advertising cookies or include analytics scripts. External links open services with their own privacy practices, including WhatsApp and official DLD services. Read the destination service’s notice before sharing information there.
Retention and requests
Cendale’s published privacy position is to retain service information only for the purpose for which it is needed or for an applicable legal requirement. Ask the team about access, correction or deletion of information you have provided; the response will depend on the request and applicable obligations.
Safe sharing
Do not send passwords, card security codes or UAE Pass verification codes. If an official process requires your authentication, complete it through the official channel.